Recovering from a discovery failure, Troubleshooting connection errors – HP Smart Update Manager User Manual

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Function

Log Files

Contains information of HP SUM discovery, installation
status and errors if any.

<target>\hpsum_log.txt

Note: <Target> is the name of the target in the source
selections screen.

Contains the log data of the components.

Hpsum_detail_log.txt

Provides detailed information of execution of HP SUM

hpsum_execution_log_<date>_<time>.log

Stores persistent data on the user's system.

hpsum.ini

It is possible to look in the OpMan.trace file and see which component was winnowed from the
installation set and which ones were added. Normally, components are winnowed if:

They do not support installation on the given operating system

The hardware they are designed for is not discovered to be present in the server

The component is not for the type of target selected

The component does not report itself capable of being deployed to a given target

The component cannot be deployed in either the online or offline environment

The following is an example of the output trace in the OpMan.trace on how to determine if a
component was prevented from being shown on the Select Items to Install screen or being deployed
from the silent console mode. In the example, the binary image files 0.bin and 1.bin (which
represented iLO firmware files), components cp011301.exe and cp011500.exe, and the HP SPP
represented by bundle file bp000648.xml were added to the installation set. All the other
components were removed for various reasons.

InstallSet.cpp[212]: Winnow--Adding FileName 0.bin

InstallSet.cpp[212]: Winnow--Adding FileName 1.bin

InstallSet.cpp[222]: Winnow--Removing FileName 2.bin

InstallSet.cpp[212]: Winnow--Adding FileName cp011301.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011321.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011489.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011497.exe

InstallSet.cpp[212]: Winnow--Adding FileName cp011500.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011504.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011505.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011550.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011560.exe

InstallSet.cpp[242]: Target 0: Added Bundle bp000648.xml

Recovering from a discovery failure

Troubleshooting connection errors

If you receive HP SUM Connection Error or Discovery Failed messages, follow these troubleshooting
tips:

Ensure your workstation does not have an existing connection to the ADMIN$ share on the
target IP address. If it does, it prevents HP SUM from connecting to the remote server’s share
because Windows only allows one connection from a client to a server’s share. This can be

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Troubleshooting

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