HP Smart Update Manager - Manual (Page 63)

Do not run HP SUM in directories containing multi-byte characters in the path name.
Recovering a lost HP SUM connection
HP Smart Update Firmware DVD and SPP mounted using iLO virtual media
When either iLO or NIC firmware are updated, the HP SUM connection might be lost. If this
happens, it prevents the installation of components from continuing.
You cannot boot into Offline Interactive mode while using the iLO Virtual Media. When you update
the firmware, the connection to the iLO Virtual Media will be disconnected.
Troubleshooting HP SUM in IPv6 networks
If HP SUM cannot connect to the remote server, you might receive a Discovery Failed error. Discovery
failures can be caused by third-party storage, failure to access the remote target server, and an
inability to access system resources. For IPv6 networks, host discovery failures can be caused by
the incorrect configuration of the IPv6 network.
Troubleshooting HP SUM in IPv6 Windows Server 2003 environment
To validate that the IPv6 network is configured correctly for HP SUM support, you must verify the
following based on your operating system version.
•
Validate that the addresses are site-local. Site-local addresses normally start with "FEC0:".
Global and link-local IPv6 addresses are not supported when the remote target is Windows
Server 2003.
•
Validate that you can ping the remote target server. With Windows operating systems, you
can still use the ping command to ping IPv6 addresses:
ping <ipv6 address> .
•
Ensure you can ping the IPv6 loopback address:
ping ::1
•
Use the DNS hostname instead of IPv6 address to ensure the address is correct.
•
Ensure you have installed the IPv6 protocol. It is not installed by default in Windows Server
2003. Be sure to reboot the server after installing the protocol to ensure addresses are properly
obtained.
•
Verify that you can connect to the admin$ share using the credentials within HP SUM by
issuing the following command at a console prompt:
net use * \\<ipv6-address>.ipv6-literal.net\admin$ /user:<username>
net use * \\fec0::2.ipv6-literal.net\admin$ /user:administrator
You might need to provide the password if you are using a user name that is not the same as
you used to log in to the local system. All network shares require the use of the .ipv6-literal.net
name string to be properly configured by Windows.
NOTE: You do not need to use the .ipv6-literal.net suffix when entering IPv6 address into
the HP SUM user interface or when passing IPv6 address using command line parameters to
HP SUM.
After you validate that you can access the admin$ share on the remote target server, HP SUM
works unless other network or hardware issues exist.
•
Ensure you have made the registry change on remote target servers. For more information,
see
“Configuring IPv6 for Windows Server 2003” (page 55) .
•
Move back to an IPv4 network address to ensure HP SUM properly finds the remote target
server without any issues.
Recovering a lost HP SUM connection 63