8 support and other resources, Information to collect before contacting hp, How to contact hp – HP Matrix Operating Environment Software User Manual
Page 244
8 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
In the United States, see the Customer Service / Contact HP United States website for contact
options:
•
In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
•
In other locations, see the Contact HP Worldwide website for contact options:
Security bulletin and alert policy for non-HP owned software components
Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes
included in HP products. HP discloses that the non-HP owned software components listed in the
Matrix Operating Environment end user license agreement (EULA) are included with Matrix OE.
To view the EULA, use a text editor to open the /opt/vse/src/README file on an HP-UX CMS,
or the <installation-directory>\src\README file on a Windows CMS. (The default
installation directory on a Windows CMS is C:\Program Files\HP\Virtual Server
Environment
, but this directory can be changed at installation time.)
HP addresses security bulletins for the software components listed in the EULA with the same level
of support afforded HP products.
HP is committed to reducing security defects and helping you mitigate the risks associated with
security defects when they do occur. HP has a well defined process when a security defect is found
that culminates with the publication of a security bulletin. The security bulletin provides you with a
high level description of the problem and explains how to mitigate the security defect.
Registering for software technical support and update service
Insight Management includes one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP.
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