HP Integrity rx4640 Server - Manual (Page 30)

4. Under Run ActiveX controls and plug-ins, select Enable.
5. Under Script ActiveX controls marked safe for scripting, select Enable.
6. Click OK to save your settings. You are returned to the browser.
Catalog problems
When I copy the files from a ProLiant and Integrity Support Pack into the repository manually,
I might not see all of the new components listed on the Catalog page. What can I do to see
these files?
Solution: When you copy files into the repository manually without using the VCRM, the repository
might need to be rescanned and the catalog rebuilt. For more information regarding copying
files into the repository manually, refer to the VCRM help files, Updating the Repository Manually
from the HP SmartStart CD (for ProLiant servers) or HP SmartSetup CD (for Integrity servers).
For more information regarding rescanning the repository, refer to VCRM help files, Rescanning
the Repository and Rebuilding the Catalog.
The rescan functionality does not seem to work on my VCRM. Why is this happening?
Solution: The rescan functionality does not work when the Auto Update is in progress. After the
Auto Update
is complete, the repository rescans itself, and all the components and ProLiant
Support Packs downloaded during the Auto Update are displayed in the catalog.
During the automatic update, I received the following error, The automatic update
failed because an error occurred while retrieving the download site
catalog. The error message referenced an error for the catalog.xml file and an error code
12007, 12015, and etc. What does this mean?
Solution: While the automatic update process was in progress, the VCRM was unable to connect
to the website.
HP recommends the following actions:
• Verify that the hardware connection for the Internet is secure, for example, phone line or
cable, to the machine where the VCRM is installed.
• Verify the domain name server (DNS) settings are correct.
• Verify that the proxy server, port, and proxy user authentication settings are correct.
After I use the 'Upload a Support Pack' feature, why are some of the new Support Packs
marked invalid and other files missing, even though the upload appeared to complete
successfully?
Solution: The upload completes after all files have been transferred from the local system to the
VCRM. For performance reasons, transferred files are queued for cataloging as a separate activity
at the VCRM server, meaning that upon completion of the upload, not all of the files will
immediately appear in the catalog, and uploaded Support Packs may be marked as invalid until
all files have been cataloged, usually within a few minutes.
Error problems
My VCRM upgrade is failing with the following error An error (0) occurred while
trying to install the MSXML Parser 3.0
.
Solution This error occurs when the component is extracted and installed over a network.
HP recommends that you install the component without extracting over the network. For example,
launch cp00xxx.exe on each system.
HP SIM problems
After installing HP SIM 4.1, the VCRM is not accessible. There is no link available by way of
SMH, and when I attempt to connect directly by entering https://VCRMSystem:2381 in
the browser, a 404 error code appears.
30 Troubleshooting