14 service and support – HP Serveur lame HP ProLiant BL680c G5 User Manual
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14 Service and support
Support for HP SMH is provided as an adjunct to support of the underlying hardware. The HP
Support pages provide you with a variety of product, service, and support-related resources for
HP SMH.
•
Access HP SMH on the Software Depot home. Go to
and select Security and manageability. Look for the HP System Management Homepage link.
The support for Linux Integrity is found by selecting the Linux link on Software Depot home.
Look for the HP Integrity Essentials Pack for Linux link.
•
Access the
HP ProLiant Essentials software
page at
You find a wealth of Systems Management Products and service-related information.
•
Access the HP Support Center for maintenance and support, forums, and training and education
of HP products at
.
•
Contact the HP Support Center Forum to get answers to your HP product questions at
Keeping good records of your configuration can significantly speed up the troubleshooting process.
Keep current and consult the following list when you obtain assistance from your HP service provider:
•
Management system make, model, and serial number information
•
Operating system information, operating environment information (HP-UX), including version
number, a list of service packs applied, patches, the Compaq SSD version, and Insight Agents'
names and versions that have been applied
•
Hardware configuration information for Linux and Windows:
◦
Survey Utility output or Inspect printout
◦
System Configuration Utility printout
◦
Description of non-HP or non-Compaq equipment that is not shown on the Inspect or
System Configuration printout
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Service and support