HP Compaq 8000 Elite Ultra-Slim-PC - Manual (Page 14)

Problem Possible Cause Solution
Gel-based cleaning solution leaves gel
deposits on keyboard. Gel-based solution does not fully
dissolve in water. Gel-based sterilizing solutions are not
suitable for cleaning the keyboard. The
solution allows the possibility of gel
deposits to form due to the fact that the
gel has not been fully removed during the
wash process. This can lead to poor
hygiene and have an effect on the
performance of the keyboard.
While washing the keyboard the USB
connector got wet. Water is trapped by the connector. Shake dry the connector and any water
that is trapped will be remove. It is now
safe to reconnect the plug back into the
computer.
Sodium Hypochlorite (NaOCI), which is
used in most bleaches and cleaning
agents, may damage the keyboard. Harsh cleaning products. Sodium Hypochlorite is normally
dangerous to use above 15% solution. A
solution of this chemical at this level does
no damage to the keyboard.
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support .
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may call technical
support. Have the following information available when you call:
● Serial number of the HP accessory located on the bottom of the product
● Purchase date on invoice
● Condition under which the problem occurred
● Error messages received
● Hardware configuration
● Hardware and software you are using
8 Appendix A Troubleshooting