HP Netserver E Server series User Manual
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Chapter 3
Installing the HP Support Anywhere Software
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5. Continue this procedure, clicking each server until you have verified
that each server is accessible.
Troubleshooting
The server components of Support Anywhere are designed to run only on HP
NetServers E Series. The server software will not function properly on any other
equipment. If you do not receive an Auto Alert restart message from one of the
HP NetServers E Series that was included in your installation, or you cannot
utilize the web interface feature, refer to the appropriate checklist.
If you did not receive a confirmation message from your server(s)
If you did not receive an Auto Alert restart message from a managed Windows
NT NetServer, check the following.
At the client workstation:
1. Is the client workstation running?
If the server sends an SNMP trap to the client and the client is not
running, you will never see the message.
2. Is Support Anywhere's Auto Alert feature running on the client?
If so, you will see the Auto Alert icon on the lower left of the screen, or on
the Windows task bar in Windows 95.
3. Are your managed servers configured with correct address information (IP
and/or IPX)?
At your HP NetServers running Microsoft Windows NT:
1. Is the SNMP service running on the NetServer in question?
For Windows NT, verify that the SNMP service has started on your client.
In the Windows Program Manager, double-click Control Panel, then
Services. Scroll through the list of services, and if the SNMP service is not
started, start it. If SNMP is not listed, you need to install it as described in
your Microsoft documentation.
2. Have you configured the trap destination address of your client?
If you don't do this, your server cannot send messages to your client. The
trap destination address is the address of your client (IP, IPX, or hostname
if your client uses DHCP). To check the trap destination address, from the
Windows Program Manager, double-click Control Panel, then Network.
Scroll through the list of software and look for SNMP service. Configure