8 troubleshooting – HP XP Command View Advanced Edition Software User Manual

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Performing a backup on the standby server ................................................................... 459

Restoring data when using the automatic seed function ......................................................... 463

Restoring backup data acquired on the active server (when the automatic seed function is
used)
........................................................................................................................ 463
Restoring backup data acquired on the standby server (when the automatic seed function is
used)
........................................................................................................................ 467

Restoring data when not using the automatic seed function .................................................... 471

Restoring backup data acquired on the active server (when the automatic seed function is not
used)
........................................................................................................................ 471
Restoring backup data acquired on the standby server (when the automatic seed function is
not used)
.................................................................................................................. 475

Backing up and restoring in SCR configurations .......................................................................... 479

System configuration ......................................................................................................... 479
Backing up in an SCR configuration .................................................................................... 480
Roll-forward recovery on backed up data acquired in an SCR configuration ............................. 484
Point-in-time restoration when not using the SCR seed function ................................................ 488
Point-in-time restoration when using the SCR seed function ..................................................... 491

Backing up and restoring in DAG configurations ......................................................................... 494

System Configuration ........................................................................................................ 494
Backing up active mailbox database copies ........................................................................ 496
Backing up passive mailbox database copies ...................................................................... 499
Restoring backup data of an active mailbox database copy ................................................... 502
Restoring backup data of a passive mailbox database copy .................................................. 505

Backing up and restoring storage groups using a tape backup management software that is unable to
link with Application Agent
...................................................................................................... 508
Backing up and restoring storage groups by using a file share ...................................................... 509

Preparing to use a file share for storage group backup and restore ......................................... 510
Example of using a file share for storage group backup
......................................................... 510
Example of using a file share for storage group restoration .................................................... 511

Deleting backup data .............................................................................................................. 511

8 Troubleshooting ............................................................................. 513

Troubleshooting procedure ....................................................................................................... 513
Troubleshooting extended commands
........................................................................................ 513
Data required for troubleshooting .............................................................................................. 514

Data required for troubleshooting ....................................................................................... 514

OS log information .................................................................................................... 514
Application Agent information ..................................................................................... 515
RAID Manager information ......................................................................................... 517
Database information (when the backup is of an SQL Server database or Exchange
database)
................................................................................................................. 518
Other information
...................................................................................................... 518
Operation details
....................................................................................................... 518

Log files output by extended commands .............................................................................. 518

Adjusting trace log settings ...................................................................................................... 521

Adjusting the output level for detailed trace log information ................................................... 521
Adjusting the number of log files for detailed trace log information
......................................... 521

Investigating collected data ...................................................................................................... 521

Investigating standard output logs ....................................................................................... 522
Investigating the trace logs for Application Agent-cooperative software
.................................... 522
Investigating the detailed trace log
..................................................................................... 522

Troubleshooting dictionary map file errors .................................................................................. 524

Verifying dictionary map files ............................................................................................. 525
Restoring key definition files (.KDF) ..................................................................................... 526

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