HP EliteBook 8740w Mobile Workstation - Manual (Page 34)

Troubleshooting wireless connection problems
Some possible causes for wireless connection problems include the following:
● Wireless device is not installed correctly or has been disabled.
● Wireless device or router hardware has failed.
● Network configuration (SSID or security) has been changed.
● Wireless device encountered interference from other devices.
NOTE: Wireless networking devices are included with select computer models only. If wireless
networking is not listed in the feature list on the side of the original computer package, you may add
wireless networking capability to the computer by purchasing a wireless networking device.
Before working your way through the sequence of possible solutions to your network connection
problem, be sure that device drivers are installed for all wireless devices.
Use the procedures in this chapter to diagnose and repair a computer that does not connect to the
network you want to use.
Cannot create a WLAN connection
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly
installed on your computer:
1. Select Start > My Computer.
2. Right-click in the My Computer window.
3. Select Properties > Hardware > Device Manager > Network Adapters.
4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include
the term
wireless, wireless LAN, WLAN, or 802.11.
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.
For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.
Cannot connect to a preferred network
Windows can automatically repair a corrupted WLAN connection:
● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the
icon, and then click Repair from the menu.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
● If an “x” is superimposed over the network status icon, one or more of your WLAN or LAN drivers
are installed but the computer is not connected.
● If there is no network status icon in the notification area, follow these steps:
1. Select Start > Control Panel > Network and Internet Connections > Network
Connections.
2. Click on one of the connections.
3. In the left pane, click Repair this connection.
22 Chapter 2 Wireless, modem, and local area network