HP Designjet T1300 ePrinter - Manual (Page 160)

The paper cannot be loaded successfully
● Ensure no paper is loaded.
● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
● The paper may be crumpled, or warped, or may have irregular edges.
General unsuccessful roll load issues
● If the paper does not load, the leading edge of the paper may not be straight or clean and needs
to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary
even with a new roll of paper.
● Ensure the roll ends are tight against the spindle ends.
● Check that the spindle is correctly inserted.
● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards
you.
● Check that all roll end plugs have been removed.
● Check that the paper is wound tightly on the roll.
● Do not touch the roll or paper at during the alignment process.
● When loading a roll on the T1300 series, the roll cover must remain open until the front panel
prompts you to close it.
● When loading the upper roll (the only roll on the T790), avoid inserting the paper into the cut
sheet slot.
152 Chapter 16 Troubleshooting paper issues ENWW