Hp start-up kit, Hp care packs and warranty extensions, Hp installation – HP Designjet T1300 ePrinter User Manual
Page 210: Hp instant support, Hp proactive support, Hp instant support hp proactive support
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●
Next business day
●
Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit
.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit
.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's knowledge bases,
allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting
page of your printer's Embedded Web Server. See
Access the Embedded Web Server on page 33
.
To be able to use HP Instant Support:
●
You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only
through the Embedded Web Server.
●
You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional
Chinese.
You can find more information about HP Instant Support at
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a
mouse.
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Chapter 21 HP Customer Care
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