HP Insight Online Software - Manual (Page 16)

Devices
A device may be in different states:
l
Incompletely registered (direct connect only)
l
Remote health status displayed (direct connect only)
l
Critical
l
Normal
l
Manually-added (so not remotely supported)
A device can be an Insight RS hosting device. An Insight RS hosting device may be a virtual machine or a
physical server. In both cases the Insight RS hosting device:
l
Will appear in the device view as a normal device, named "Insight RS host"
l
Can be added to child device groups
l
Is part of the device count, both overall and within device groups
When the Insight RS hosting device is a virtual machine, it is not included in counts of service events,
remote support issues, cases, or contracts and warranties, and information about those features is not
available. Its device type is listed as a type of virtual platform.
When the Insight RS hosting device is a physical server, the device type and model of the physical server
are displayed.
For individual devices, the view displays the following:
Table 3.2 Icons and text in individual devices
Icon or text Meaning
Incomplete A device was registered using the direct connect method, and its
registration must be completed. Click on the device to complete
its registration. Devices with incomplete registrations will remain
in your default device group, or in default device groups shared
with you by other users. Once you or another authorized user has
completed its registration you can move the device to a child
group.
Orange exclamation point Device has a remote support issue.
Green square with check
Device has normal service event status.
Red circle with X.
Device has a critical service event.
HP Insight Online: User's Guide Page 16 of 51
Chapter 3: Manage your devices