Customer support, Toolbox, Hpinstantsupport – HP Deskjet 1280 Printer series User Manual
Page 45: World wide web, Hp telephone support, 6 customer support, Hp instant support
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Customer Support
The information in the previous chapter suggests solutions to common problems. If your
printer is not operating properly and these suggestions do not solve your problem, try using
one of the following support services to obtain assistance.
Toolbox
The Troubleshooting tab in this program provides easy step-by-step solutions to common
printing problems. You should be able to resolve most printing problems by following the
provided solutions step-by-step. You can run this program by double-clicking the Toolbox icon
on the desktop or in the program group.
HP Instant Support
HP Instant Support is a web-based tool that provides product-specific services,
troubleshooting tips, and information about your printer’s ink and media usage. You must have
an Internet connection to use HP Instant Support.
To access HP Instant Support, select HP Instant Support in the Toolbox Information tab.
World Wide Web
Visit our World Wide Web for the latest printer software, product, operating system,
and support information at
HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
For the number to call, see the support guide that came in the box with your printer.
To help our Customer Care Center representatives serve you better, have the following
information ready before calling:
1
Print the printer diagnostic page (see
printer does not print, have the following information ready:
a model number and serial number (located at the back of the printer) such as C8136A
and SG1881119P
b printer model such as HP Deskjet 1280, HP Business Inkjet 2600
2
Check the operating system you are using. For example, Windows 98 SE.
3
If the printer is connected to the network, check the network operating system.
For example, Windows NT Server 4.0.
The Toolbox is available only if you installed the printer driver through Setup.exe.
HP Instant Support web pages are dynamically created. Do not bookmark this site;
always access it from the Toolbox.