Printer is stalled, Print cartridge problems, Printer is stalled print cartridge problems – HP Deskjet 5943 Photo Printer User Manual

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5.

Select the Paper Type/Quality pane.

6.

In the Paper Type pull-down menu, click the specific paper type.

7.

Select any other print settings that you want, and then click Print.

Printer is stalled

If the printer stalls while printing a document, press the Resume button. If the printer
does not start printing again, raise the printer cover, and then disconnect the power
cable from the back of the printer.

Caution

First, check for any loose or broken parts in the printer. If you find

loose or broken parts, go to

www.hp.com/support

or contact HP. Support

phone numbers are listed in the reference guide that came with the printer or
at

www.hp.com/support

.

If there are no loose or broken parts, follow these steps:
1.

Check for and remove any obstacles, such as packing tape or materials, that
prevent the print cartridges from moving back and forth.

2.

Make sure the print cartridges are

installed

securely in the print cartridge cradle.

3.

Make sure the tri-color print cartridge is

installed

in the left side of the cradle and

the black or photo print cartridge is installed in the right side of the cradle.

4.

Check for and clear any

paper jam

.

5.

Lower the printer cover.

6.

Connect the power cable to the back of the printer, and then turn on the printer.

If the Resume light is not flashing, continue printing the document.

If the Resume light is flashing, press the Resume button.
If the light still flashes, repeat the steps.

Print cartridge problems

Incorrect print cartridge
The printer can only print when the correct print cartridges are installed. If you receive
a print cartridge error message, one or both of the print cartridges cannot be used in
the printer. A flashing Print Cartridge Status light indicates which print cartridge is
incorrect.
To verify that you have the correct print cartridges:
1.

Open the printer cover.

2.

Read the selection number on the print cartridge label.

User's guide

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