HP Designjet Z6100 Printer series - Manual (Page 168)

Whenever you notice this problem, cancel the printing job immediately. Press the Cancel button on the
front panel and also cancel the job from your computer software. Otherwise the soaked paper might
damage the printheads.
Try the following suggestions to avoid this problem:
● Use a recommended paper type. See Supported paper types on page 28 .
● If the image you are printing contains intense color, try using HP Heavyweight Coated Paper.
● Use extended margins (see Adjust margins and layout options on page 82 ), or try to increase the
margins by relocating the image within the page by using your software program.
● If necessary, try changing to a non-paper-based material such as transparent film.
Smears or scratches on the front of glossy paper
Glossy paper can be extremely sensitive to the bin or to anything else that it contacts soon after printing.
This depends on the amount of ink that has been deposited on the paper and the environmental conditions
at the time of printing. Avoid any contact with the paper surface and handle the print with care.
Ink marks on the back of the paper
Ink residue on the platen or the input rollers is likely to mark the back of the paper. See Clean the
platen on page 136 .
Defects near the top of a print
In a defect that affects only the start of a print, within 5.5 cm of the leading edge of the paper, a band
of inconsistent color appears:
Use these steps to avoid this problem:
1
. The easiest solution might be to select the Extended Margins option in the driver, through the
Embedded Web Server, or on the front panel. Using this remedy means that the area of the paper
affected by the problem (at the start of the page) might not be printed on. See Adjust margins and
layout options on page 82 .
2
. Align the printheads. See Align the printheads on page 71 .
3
. Make suer that you are using appropriate print-quality settings. See Select print quality
on page 80 .
156 Chapter 11 Troubleshoot print-quality issues
Tr
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