HP rm475e DVD-ROM Drive - Manual (Page 23)

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ENGLISH
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ROUBLESHOOTING
If you have trouble during installation or use of your DVD writer, please refer to the
following information.
Read Problems
Symptom Possible Cause Solution
No Action No power Check all USB ports on the computer
Connect auxiliary power cord
Ensure USB port on the computer is
working properly
DVD writer can not be
recognized USB cable not properly
connected Ensure USB cord is plugged in securely.
Check the computer to see if USB port is
enabled.
Try a different USB port
Unbalanced disc loaded Replace the disc with another. Excessive noise when
reading a disc
Sticker or label attached to
the surface Detach the sticker/label carefully,
ensuring that you don’t scratch the disc.
Drive locked by software Wait until the software activity is
finished; or
Stop the software activity and then press
eject.
Cannot open the tray
(Eject)
Disc set incorrectly in tray Turn off power to the drive, then use the
emergency eject feature to open the tray.
"Load Contents" or "Import
Session" was not selected
during write process Make sure you select “import previous
sessions” when adding new data to the
disc.
Defective or damaged disc Always use high-quality media.
Always handle discs with care and keep
them clean. Deep scratches, fingerprints,
or other contaminants on a disc’s surface
can cause read errors.
Cannot read a previous
session of a CD-RW
disc that has been
written to at least twice
Disc inserted upside down Remove the disc from the tray and
reinsert it label side up.