HP Storage Essentials Enterprise Edition Software - Manual (Page 754)

Troubleshooting 716
9. When you are done, click Save.
“CIM_ERR_FAILED” Message
If you are in a McDATA environment where the EFC Manager Service Processor is managing
multiple switches, it is possible that the management server will send SWAPI requests faster than the
EFC Manager Service Processor can handle them. The management server may detect this as a
failed connection and take corrective action. When this happens, you are shown a
“CIM_ERR_FAILED” message whenever the management server tries to access the McDATA switches
and directors.
The management server then attempts to reconnect to the EFCM by creating a new SWAPI
connection. EFCM versions 8.x and later have five SWAPI connections available. EFCM versions
7.1.3 and later but before version 8.x have three SWAPI connections available. If the management
server reconnects successfully, a reconnect event is generated, and no further action is necessary.
If the management server cannot reconnect to the EFCM, another event is generated with a severity
of Major. If this happens, any Discovery Data Collection operation the management server performs
involving switches on that EFCM fails.
To prevent the “CIM_ERR_FAILED” messages, increase the delay between the management server’s
SWAPI calls to EFCM, as described in the following steps:
1. Select Options > Storage Essentials > Manage Product Health, and then click Advanced in the
Disk Space tree.
2. Click Show Default Properties at the bottom of the page.
3. Copy cimom.mcData.swapiThrottle=200.
4. Return to the Advanced page.
5. Paste the copied text into the Custom Properties box.
6. Make your changes in the Custom Properties box by changing the value of
cimom.mcData.swapiThrottle
. For example, the default is 200 ms. To change the value to
800 ms, change the xxx value to 800, as shown in the following example:
cimom.mcData.swapiThrottle=800
NOTE: If you want no delay, change the value to 0 for 0 milliseconds. The maximum delay
you can have is 1,000 milliseconds (cimom.mcData.swapiThrottle=1000),
7. When you are done, click Save.
Re-establishing Communication with EFCM
To re-establish communication with EFCM, perform the following steps:
1. To check the status of the connection, click the Test button on the Discovery Setup screen. If the
McDATA provider reports that it can connect to EFCM, the connection has been restored. A
provider is a component of the management server that is used to gather information about an
element. In this case, the McDATA provider gathers information about McDATA switches for the
management server. To ensure the management server does not have corrupt data as a result of