HP Integrity rx4610 Server - Manual (Page 196)

Chapter 11 Troubleshooting
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The first line is the total memory installed (regardless of condition). The second
line is the total memory useable (and is less than the first line, only if defective
DIMMS were found). The third line counts the memory as the test is being
performed. When the test is completed, the number in this line should equal the
number in the second line.
8C99: DIMMs mapped out: Upper Board, 1 – 4
8C9D: DIMMs mapped out: Upper Board, 5 - 8
User Action
If the user is satisfied with the configured memory on the system, no action is
required. Otherwise, follow these steps:
1. Determine the location of the row of defective DIMMs from the error
message or by running the EFI based SELViewer Utility or by running
either the Intel Server Control (ISC) or Direct Platform Control (DPC) to
read the System Event Log (SEL). Replace the defective DIMMs (in the
example it is 5-8). On replacing the DIMMs, make sure the size and HP
part number match.
2. Clear CMOS via the front panel or via clear CMOS jumper in order to
clear previous defective DIMM history.
3. Power on the system to continue.
Error Logging
The defective row/DIMM(s) found during this test case will be logged to the SEL
and reported on the screen.
Case 4
This is a special case where memory errors encountered in the first row test and
base memory test can lead to an infinite loop of system resets. This special case
occurs under the following conditions:
1. First row test encounters an SBE, base memory test encounters memory
errors and the jumper is set to ‘clear CMOS’ position
2. First row test encounters an SBE, base memory test encounters memory
errors and a front panel button combination to clear CMOS has been
completed.
OR
3. First row test encounters an SBE, base memory test encounters memory
errors and a bad CMOS checksum was seen by BIOS.