HP StorageWorks XP Remote Web Console Software - Manual (Page 78)

If you are unable to solve a problem using the above suggestions, or if you encounter a problem
not listed, contact HP technical support.
If an error occurs during the operations, the error code and error message are displayed in the
error message box. For more information about error messages, see the HP XP24000/XP20000
Remote Web Console Error Codes.
Managing Pool-Related SIMs
When the usage level of the pool exceeds the threshold, or when the potential demand of the
V-VOL exceeds the threshold, the following SIMs (Service Information Message) occur.
Reference code 620XXX When the usage level of the pool exceeds pool threshold
1:
Reference code 621XXX When the usage level of the pool exceeds pool threshold
2:
Reference code 625000 When pool usage level continues to exceed the highest
pool threshold:
Reference code 622XXX When the pool is full:
Reference code 623XXX When an error occurs in the pool:
Reference code 630XXX When the level of free pool capacity to potential demand
of a V-VOL exceeds the V-VOL threshold:
Reference code 640XXX When the V-VOL management area cannot be saved to
pools:
To complete a SIM that occurs when the usage level for the pool exceeds the threshold or when
the usage level for the V-VOL exceeds the threshold:
1.
Change the status of the pool or the V-VOL whose usage level exceeds the threshold to normal.
For information about the solutions when the pool usage level or the V-VOL potential demand
exceeds the threshold, see
“Troubleshooting for XP Thin Provisioning” (page 74) .
2. Change the mode of Remote Web Console to Modify.
For information about how to change the mode, see the HP XP24000/XP20000 Remote Web
Console User Guide.
3. Display the Pool window.
4. Select the SIM Complete Request check box in the Pool window.
5. Click Apply. A confirmation message is displayed, asking if it is OK to apply the setting to
the storage system.
6. Click OK.
The confirmation message closes and the SIM complete process begins. It takes time if there
are many SIMs to be completed.
If you complete a SIM, the status of the SIM changes to completed. After the problem that caused
the SIM is solved, complete the SIM and change its status to completed. If you complete the SIM
before the underlying problem is solved, the SIM may occur again.
After correcting the causes of SIMs 620XXX and 621XXX, you will need to complete the SIMs. If
you do not complete the SIMs, no new SIMs will occur ( even if the usage level increases and
again exceeds the threshold).
SIMs 620XXX, 621XXX, and 625000 are automatically completed if you increase pool capacity
by adding pool-VOLs because the condition that caused the SIM is removed.
You can check whether SIMs complete successfully in the Remote Web Console window. For
details, see the HP XP24000/XP20000 Remote Web Console User Guide.
78 Troubleshooting