Error on database operation occurs – HP Virtual Connect Enterprise Manager Software User Manual
Page 100
Error on database operation occurs
Errors might occur during database operations if:
•
VCEM tables are missing; that is, Database Administrator deleted some VCEM tables.
•
HP SIM database is not running.
To resolve this issue:
1.
If VCEM tables are missing, then you must restore the VCEM database backup. For more information,
see
.
2.
Check the HP SIM database server status:
•
If the database server is remote, then log in to the database server.
•
In Windows taskbar, check if the Microsoft SQL or MSDE service is running. A red status means
they are not running.
•
Right-click the status, and then select Start.
3.
If this issue still occurs, then uninstall and install VCEM again.
Errors occur while loading VCEM pages
If errors occur while loading VCEM pages, then the HP SIM service is most likely down. To resolve this issue:
1.
Check if HP SIM service is up and running.
2.
Select Start
→Control Panel→Administrative Tools→Services.
3.
Check the HP SIM service status.
4.
If the service is not running, right-click, and then select Start.
Failed to execute VCEM operation because VC firmware not supported
If the VC firmware version you have is not supported, then VCEM operations might fail to execute. For more
information about supported Virtual Connect firmware, see
To correct this issue, related to the VC firmware version not supported, perform the following steps and
execute the VCEM operation again:
•
Update VC firmware according VC firmware versions supported by VCEM using the Virtual Connect
Manager user interface.
a.
Access the Virtual Connect Manager user interface.
b.
Using the VC Domain account with full credentials, log in to the VC Domain.
c.
From the left panel, click Managing Firmware, click Upload, and then enter the firmware file.
d.
Click Activate.
To correct this issue, if VC Domain is under VCEM management, you can either:
•
Remove the VC Domain from VC Domain group. For more information, see “Removing a VC Domain
from a VC Domain Group”.
•
If VC Domain is not under maintenance status, then enable VC Domain Maintenance and update the
VC firmware version according VC firmware supported by VCEM.
1.
Access the Virtual Connect Manager user interface.
2.
Using the VC Domain account with full credentials, log in to the VC Domain.
3.
From the left panel, click Managing Firmware, click Upload, and then enter the firmware file.
4.
Click Activate.
5.
In VCEM, add the VC Domain to the VC Domain Group. If the VC Domain is already under VCEM
management then return to VC Domain Maintenance page and complete VC Domain Maintenance.
100 Troubleshooting VCEM