Troubleshooting – HP HD 2300 Webcam User Manual

Page 11

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HP Webcam HD User Guide

7

5

To capture still photos, click Snapshot. The preview window provides a countdown to when
shooting will begin, and then the webcam takes a single image capture. You can save the
image, upload the image to Facebook, or delete the image using the following buttons:

Save this image to a file – browse to a folder and save the image file.

Upload this image to Facebook – log in to Facebook and upload the image file.

Discard this image – delete the current image file, and then return to the main window.

6

To capture multiple still photos in quick succession, click Burst. The preview window
provides a countdown to when shooting will begin, and then the webcam starts the burst
image capture. You can save the image, upload the image to Facebook, or delete the image
using the following buttons:

Save these images to a file – browse to a folder and save the image files.

Upload these images to Facebook – log in to Facebook and upload the image files.

Discard these images – delete the current image files, and then return to the main
window.

Troubleshooting

Problem

Solution

The video is jerky.

Many factors affect video quality, including lighting, computer processor speed and
memory, and Internet connection speed. If the video is jerky, try a lower resolution
setting. To change the resolution:

1

Double-click the HP Webcam Control Center

icon on the Windows

desktop.

2

Click Take Video or Photos

, and then click Settings.

3

Select a lower value from the Resolution list.

There are lines interfering with
the image.

1

Double-click the HP Webcam Control Center

icon on the Windows

desktop.

2

Click Take Video or Photos .

3

Click Settings, and then click Advanced Settings.

4

Change the PowerLine Frequency (Anti Flicker) setting to the appropriate
value for your location: 60Hz or 50Hz. The lines should disappear.

My webcam is not connected to
my IM program.

1

Double-click the HP Webcam Control Center

icon on the Windows

desktop.

2

Click Start a Video Call .

3

If you have already set up all of your IM programs, select a different video
device in your IM program. See your IM documentation for details.

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