HP Officejet Pro 1150cse All-in-One Printer - Manual (Page 63)

HP OfficeJet Pro 1150C User’s Guide 7-5
For some repairs, the HP Customer Support Center may direct customers to
designated Authorized Service Providers who are certified by HP to service
the HP OfficeJet Pro 1150C.
If a customer unit needs to be returned to HP for repair, HP will expedite
the repair or provide a replacement unit and will utilize an express delivery
service, when available by courier or by mail system to expedite the return
of the repaired or replacement unit.
Warranty Upgrades
Extended warranties and service option upgrades may be obtained through
you local HP authorized dealer or HP service centers.
In the U.S. and Canada, extended warranties may also be obtained by calling
HP at 1-800-835-4747.
Returning Your HP OfficeJet Pro 1150C for Service
After obtaining authorization for hardware service from HP Customer
Support Center, be sure to pack your HP OfficeJet Pro 1150C in a
protective carton. We recommend you save the original shipping container
for this purpose.
NOTE
In-transit damage is not covered by the warranty, so always insure your shipment.
Use these guideline before returning your HP OfficeJet Pro 1150C for
service:
1
Use the troubleshooting instructions to make certain the problem is in
your HP OfficeJet Pro 1150C product and not the result of configuration
problems or a malfunction in your computer or software. If possible, iden-
tify the defective function.