Audio problems, Video problems, Audio problems video problems – HP USB 2.0 2005pr Port Replicator User Manual

Page 21

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Audio problems

Problem

Possible cause

Solution

Headphones or other audio device
connected to the computer do not
produce sound.

Headphones or another audio device is
connected to the headphone jack on
the port replicator. Using the
headphone jack on the port replicator
mutes sound through the computer.

Disconnect the headphones or other
audio device from the headphone jack
on the port replicator, or use the device
connected to it.

More than one audio device is
connected to the port replicator.

Be sure that only one audio device is
connected to the port replicator.

A microphone connected to the
computer does not work.

A microphone is connected to the port
replicator. While a microphone is
connected to the port replicator, the
microphone jack on the computer is
disabled.

Either use the microphone connected to
the port replicator or disconnect it.

A connected home entertainment
system does not have audio.

Audio is not connected properly.

Be sure that the port replicator is
properly connected to the home
entertainment system.

Video problems

Problem

Possible cause

Solution

Fonts and other characters on the
external monitor appear large.

The external monitor screen resolution
is higher than the maximum limits of
1600 x 1200 or 1680 x 1050.

Set the screen resolution equal to or
lower than the maximum limits.

The graphics application does not
detect the external monitor.

Some graphics applications do not
detect external monitors connected to
the port replicator.

Use the installed Replicator software to
configure the external monitor.

The external monitor cannot be set as
the primary monitor when using some
Intel graphics applications.

Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.

Download the latest Intel drivers from

http://www.hp.com/support

.

The computer monitor does not work.

The external monitor has been
disconnected from the port replicator
before the port replicator was
disconnected from the computer.

Disconnect the port replicator from the
computer, and then disconnect the
external monitor from the port
replicator.

A video device connected to the
external monitor port on the computer
displays a black screen when playing
Blu-ray or other protected content.

The port replicator does not support
viewing Blu-ray or other protected
content on an external display device
connected to the external monitor port
on the port replicator.

Use the display device on the
computer.

Solving common problems

17

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