HP Photosmart A637 Compact Photo Printer - Manual (Page 68)

Mac users
a. Double-click the Applications:Hewlett-Packard folder.
b. Double-click HP Uninstaller and follow the onscreen instructions.
2. Pause or disable any active virus protection applications.
3. Quit all software applications.
4. Turn the printer off, wait 10 seconds, and then turn the printer on.
5. Reinstall the printer software according to the setup instructions that came with
the printer.
Cause: There may be a conflict with the virus protection application or another
software application that is running in the background on the computer that prevented
a successful software installation.
If this did not solve the issue, try the next solution.
Solution 2: Accept the license agreement during installation
Solution: Disconnect and reconnect the USB cable, and then accept the license
agreement during the installation.
Cause: You might not have accepted the license agreement screen during the
installation.
If this did not solve the issue, try the next solution.
Solution 3: Retry the installation
Solution: Disconnect and reconnect the USB cable, and then retry the installation.
Cause: You might have closed or cancelled the installation accidentally.
The Found New Hardware Wizard appears when I connect the printer to a Windows
computer.
Try the following solution for this problem.
Solution: Make sure Software Install Mode option is enabled in the printer menu.
To enable Software Install Mode
1. Cancel the Found New Hardware wizard and disconnect the printer from the
computer.
2. Touch the Setup icon to display the Setup menu. For more information, see
“Setup Menu” on page 16 .
3. Touch Preferences.
4. Touch Software Install Mode.
5. Make sure the On option is checked.
6. Turn the printer off, wait 10 seconds, and then turn the printer back on.
Cause: The Software Install Mode is not enabled in the product.
Chapter 7
66 Troubleshooting
T
roub
les
hoot
ing