HP Scanjet Enterprise Flow 7000 s2 Sheet-feed Scanner - Manual (Page 39)

● If you receive a Scanner not found error message when trying to use the scanner, turn off the
scanner, wait 30 seconds, and then turn on the scanner. If you still receive this message, you
might need to reset the scanner.
● If you have connected the scanner to the computer through a USB hub or through a USB port on
the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back
of the computer.
● Make sure that the scanner buttons are enabled.
● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
● Make sure the document feeder hatch is closed.
● Restart the computer.
If you continue to have problems, it is possible that your HP scanning software, firmware, or associated
drivers are out of date or have become corrupted. See www.hp.com/support to locate software,
firmware, and driver updates for your scanner.
Scanner installation troubleshooting
● Check the cables
● Uninstall and then reinstall the HP Scanjet drivers and tools
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
● If the power cable is connected to a surge protector, ensure that the surge protector is
plugged into an outlet and turned on.
● Press the Power ( ) button to turn off the scanner, and then turn off the computer. After
30 seconds, turn on the scanner and then turn on the computer, in that order.
USB cable The USB cable is connected between the scanner and the computer.
● Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer.
● If the USB cable is connected to a USB port on the front of the computer, move it to a USB
port on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/support , select your
country/region, and then use the search tool to find USB troubleshooting topics.
ENWW Scanner installation troubleshooting 33