HP Officejet J5740 All-in-One Printer - Manual (Page 156)

Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying, faxing,
or scanning, your print job will be delayed until the HP All-in-One completes the
current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check the HP All-in-One display to see if
there are any messages.
Cause: The HP All-in-One is not the selected printer.
Solution: Make sure the HP All-in-One is the selected printer in your software
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer
is automatically selected when you select Print in the File menu of your different
software applications.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP
Solution Center Software, click Status.
To print a test page
1. Select the HP Device Manager from the Dock.
The HP Device Manager window appears.
2. From the Information and Settings drop-down, select Maintain Printer.
Chapter 12
154 Troubleshooting