9 replacement procedures, Customer self repair (csr), Parts-only warranty service – HP D3000 Disk Enclosures User Manual
Page 50: Best practices for replacing hardware components, Verifying component failure, Identifying the spare part, Replaceable parts
9 Replacement procedures
Customer self repair (CSR)
Information in
identifies hardware components that are customer replaceable. Using
WEBES, ISEE or other diagnostic tools, a support specialist will work with you to diagnose and
assess whether a replacement component is required to address a system problem. The specialist
will also help you determine whether you can perform the replacement.
Parts-only warranty service
Your HP Limited Warranty might include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
Removing a component significantly changes the air flow within the enclosure.
Components or a blanking panel must be installed for the enclosure to cool properly. If a component
fails, leave it in place in the enclosure until a new component is available to install.
Verifying component failure
•
Consult HP technical support to verify that the hardware component has failed and that you
are authorized to replace it yourself.
•
Additional hardware failures can complicate component replacement. Check your management
utilities to detect any additional hardware problems:
◦
When you have confirmed that a component replacement is required, you might want to
clear the failure message from the display. This makes it easier to identify additional
hardware problems that might occur while waiting for the replacement part.
◦
Before installing the replacement part, check the management utility for new hardware
problems. If additional hardware problems have occurred, contact HP support before
replacing the component.
Identifying the spare part
Parts have a nine-character spare part number on their label. For some spare parts, the part number
might be available in the management software utility. Alternatively, the HP call center will assist
in identifying the correct spare part number.
Replaceable parts
This product contains the replaceable parts illustrated in
.
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Replacement procedures