Contents 5
Integrated Management Log .............................................................................................................. 88
Remote support and analysis tools ............................................................................................................... 89
HP Insight Remote Support software ................................................................................................... 89
Keeping the system current .......................................................................................................................... 89
Drivers ............................................................................................................................................ 89
Version control ................................................................................................................................. 90
ProLiant Support Packs ...................................................................................................................... 90
Operating System Version Support ..................................................................................................... 90
Firmware ......................................................................................................................................... 90
HP Smart Update Manager ............................................................................................................... 90
Change control and proactive notification .......................................................................................... 91
Care Pack ....................................................................................................................................... 91
Troubleshooting .......................................................................................................................... 92
Troubleshooting resources ........................................................................................................................... 92
Pre-diagnostic steps .................................................................................................................................... 92
Important safety information .............................................................................................................. 92
Symptom information ........................................................................................................................ 94
Prepare the server for diagnosis ......................................................................................................... 94
Loose connections ...................................................................................................................................... 96
Service notifications .................................................................................................................................... 96
Server health LEDs ...................................................................................................................................... 96
Troubleshooting flowcharts .......................................................................................................................... 96
Start diagnosis flowchart ................................................................................................................... 97
General diagnosis flowchart .............................................................................................................. 98
Server blade power-on problems flowchart ....................................................................................... 100
POST problems flowchart ................................................................................................................ 102
OS boot problems flowchart ............................................................................................................ 104
Server fault indications flowchart ..................................................................................................... 106
POST error messages and beep codes ....................................................................................................... 108
System battery .......................................................................................................................... 110
Regulatory compliance notices ................................................................................................... 111
Regulatory compliance identification numbers ............................................................................................. 111
Federal Communications Commission notice ............................................................................................... 111
FCC rating label ............................................................................................................................ 111
Class A equipment ......................................................................................................................... 111
Class B equipment .......................................................................................................................... 111
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 112
Modifications ........................................................................................................................................... 112
Cables .................................................................................................................................................... 112
Canadian notice (Avis Canadien) .............................................................................................................. 112
European Union regulatory notice .............................................................................................................. 113
Disposal of waste equipment by users in private households in the European Union ........................................ 113
Japanese notice ....................................................................................................................................... 114
BSMI notice ............................................................................................................................................. 114
Korean notice .......................................................................................................................................... 114
Chinese notice ......................................................................................................................................... 115
Laser compliance ..................................................................................................................................... 115
Battery replacement notice ........................................................................................................................ 115
Taiwan battery recycling notice ................................................................................................................. 116
Wireless devices ...................................................................................................................................... 116
Brazilian notices ............................................................................................................................ 116
