HP Systems Insight Manager - Manual (Page 173)

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Ensure WMI is enabled and running on all Windows target servers.
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For Linux, ensure the SSH port is not blocked.
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In some rare cases, external storage enclosures can cause HP Smart Update Manager to
report a discovery failure. To resolve this problem, disconnect the external storage until the
firmware updates are completed.
•
For Linux, ensure that the target server can be contacted through SSH and that the scp
command is available to securely send files to the target server.
•
Ensure the firewall ports on any routers in the network as documented in the Enabling ports
in the HP Smart Update Manager documentation.
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The Symantec End Point Protection product (SEP) blocks HP Smart Update Manager ability to
communicate with remote targets if the Network Threat Analysis feature is enabled. Disable
this feature while HP Smart Update Manager is in use on the workstation.
HP ProLiant Support Pack
When the HP ProLiant Support Pack is uploaded using the Upload Support Pack option, HP VCRM
as invalid. This occurs because HP VCRM Upload Control fails to process the component with a
size of more than 100 MB.
As a workaround, for VCRM to display the HP Service Pack for ProLiant correctly, perform either
of the following:
Procedure 45 Displaying HP ProLiant Support Pack correctly through HP VCRM
1. Click on the invalid SPP link on the VCRM homepage and make a note of the missing
component filenames that are marked in red.
2. Extract the missing component manually from the SPP and copy it to the repository.
OR
Place the "Service Pack for ProLiant" ISO file directly into the repository folder.
HP Systems Insight Manager
Text in UI is not translated into other languages and appears in English. This happens when the
text is obtained from a system.
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Page in HP SIM appears with no content due to a truncated JSP deployment.
Solution: The cause of the error is lack of disk space. HP recommends you delete the .class and
.java
files related to the JSP causing the issue ({HPSIM}\jbosss\server\hpsim\work\
jboss.web\localhost\ ). Deleting the entire localhost directory will impact performance
because a restart would be required for all JSP pages to be recompiled by JBOSS.
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When shutting down HP-UX, sometimes a message indicating HP SIM is being stopped will be
missing from the rc.log.
Identification
The new SSH identification method cannot be used to form associations between DL100 series
systems; such as the DL160 G5 and DL180 G5 and their management processors. There is an
incompatibility between the system UUID presented by the system and the UUID presented by the
BMC (management processor) firmware.
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To get basic hardware data, such as model, serial number, and UUID, from non-HP x86 servers
running VMware ESX Server or Linux, you must configure the root user as the Sign-in credential in
HP SIM. This is because the Privilege Elevation feature is not used for identification of servers and
running dmidecode requires the root privilege. In addition, to identify the VMware ESX server as
HP ProLiant Support Pack 173