HP Color LaserJet Enterprise M855 Printer series - Manual (Page 7)

Sign in to the product ........................................................................................................................ 70
Assign a system password ................................................................................................................ 70
Encryption support: HP High Performance Secure Hard Disks ........................................................ 71
Software and firmware updates ......................................................................................................................... 72
6 Solve problems ........................................................................................................................................... 73
Restore factory-set defaults ............................................................................................................................... 74
Control panel help system .................................................................................................................................. 75
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 76
Change the “Very Low” settings ....................................................................................................... 76
For products with fax capability ..................................................................................... 76
Order supplies ................................................................................................................................... 77
Product does not pick up paper or misfeeds ...................................................................................................... 78
The product does not pick up paper ................................................................................................. 78
The product picks up multiple sheets of paper ................................................................................ 78
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 78
Clear jams ............................................................................................................................................................ 80
Auto-navigation for clearing jams .................................................................................................... 80
Experiencing frequent or recurring paper jams? .............................................................................. 80
Clear jams in Tray 1, the right door, and the fuser ........................................................................... 81
Clear jams in Tray 2 ........................................................................................................................... 85
Clear jams in the 3x500-sheet feeder and the lower-right door ..................................................... 88
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door ......................... 90
Clear output jams in the output-accessory bridge ........................................................................... 93
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory .... 95
Clear top left door jams in the stapler/stacker .............................................................. 95
Clear Stapler 1 jams in the stapler/stacker .................................................................... 98
Clear stapler/stacker connection jams (hole-punch models only) ............................. 101
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory .... 105
Clear top left door jams in the booklet maker ............................................................. 105
Clear Stapler 1 jams in the booklet maker ................................................................... 108
Clear front left door jams in the booklet maker .......................................................... 111
Clear stapler 2 or 3 jams in the booklet maker ............................................................ 117
Improve print quality ......................................................................................................................................... 122
Print from a different software program ....................................................................................... 122
Check the paper-type setting for the print job ............................................................................... 122
Check the paper type setting (Windows) ..................................................................... 122
Check the paper type setting (Mac OS X) ..................................................................... 122
Check toner-cartridge status .......................................................................................................... 123
Calibrate the product to align the colors ........................................................................................ 123
Print a cleaning page ...................................................................................................................... 124
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