HP Systems Insight Manager - Manual (Page 132)

Solution: Uncheck Simple File Sharing by navigating to Tools
→Folder Options→View or set the security
policy Network access: Sharing and security model for local accounts to Classic: Local users authenticate as
themselves.
Installation
The Systems Insight Manager installation might hang at the database initialization step for a long period of
time on Windows Server 2008.
Solution: The installation might have been completed in the background. Verify by browsing to the Systems
Insight Manager UI. If you can successfully browse to the UI, exit the installer manually and restart the system.
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After removing HP OpenView Configuration Management Agent with Add/Remove Programs, a subsequent
install of Systems Insight Manager shows Remote Support Software Manager as being installed.
Solution: Removing HP OpenView Configuration Management Agent with Add/Remove Programs is not
sufficient to remove Remote Support Software Manager. To avoid this issue and properly remove Remote
Support Software Manager, click Start
→Programs→Hewlett-Packard→Remote Support Software
Manager
→Uninstall Remote Support Software Manager.
If you first remove HP OpenView Configuration Management Agent with Add/Remove Programs before
running the Start menu link, the Start menu link might fail to remove the remainder of Remote Support
Software Manager. Subsequent Systems Insight Manager installations show Remote Support Software
Manager as being installed and will not reinstall it. To work around this situation, open the registry by running
regedit.exe
, browse to the following registry hive
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\RSSWM and delete the AGENT_VERSION key.
This causes subsequent Systems Insight Manager installations to see Remote Support Software Manager as
available for installation.
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During a custom Systems Insight Manager installation, Remote Support Software Manager lays down core
components and then runs a configuration. If you cancel the configuration after Remote Support Software
Manager core components are completely installed, but before the configuration is complete, subsequent
Systems Insight Manager installations will not reinstall Remote Support Software Manager.
Solution: You must configure Remote Support Software Manager by clicking Start
→Programs→Remote
Support Software Manager
→Initialize Remote Support Software Manager. This is the same step you
perform to configure Remote Support Software Manager if it was installed through a typical installation of
Systems Insight Manager.
Locale
Certain parts of CLI output might contain system-generated text that always appears in the language indicated
by the default CMS locale, not the locale of the user's CLI terminal. This condition can occur following two
problems:
•
This text might provide a localized property key of the TDef file, which is not allowed for TDef input.
•
This text might be identified by one or more question mark (?) character strings appearing in the CLI
output.
Solution: The CMS locale is determined by the globalsettings.props file. To change the CMS locale and
possibly allow the CLI to generate proper locale text, edit the globalsettings.props file by running the following
command:
To set CMS Locale to Japanese:
mxglobalsettings –s –f CMSLocale=ja_JP
To set CMS Locale to English:
mxglobalsettings –s –f CMSLocale=en_US
After you run this command, restart Systems Insight Manager.
Managed Environment
When you set the Ignite server on the Managed Environment page and then access the page again, you
cannot change and save the address again.
132 Troubleshooting