HP HD20000x Personal Media Drive - Manual (Page 12)

Troubleshooting
Microsoft updates
Make sure you have the latest Microsoft operating
system service packs and other Windows updates
installed on your system before you try to
troubleshoot a drive problem. These service packs
are issued to fix bugs, add drivers, and enhance
the security features of your system. See
http://support.microsoft.com for details about
how to install service packs and Windows updates in
your system. Contact Microsoft Customer Service for
information about obtaining these system
enhancements if you don’t have Internet access.
Drive does not appear on my
computer
Try the following solutions in the order listed:
1 Check to see if the drive is on. The power LED on
the front of the drive and the light on the power
adapter should be lit.
2 Make sure the power adapter is securely plugged
into the drive and into a power outlet. If the drive is
plugged into a power strip, try plugging it directly
into the wall outlet.
3 Check that the USB cable is securely and properly
connected to the drive and the USB connector on
the computer.
4 While the computer is turned on, unplug the USB
cable. Wait 10 seconds and then reconnect the USB
cable.
5 See if the computer is recognizing the USB port you
are using by checking in the Device Manager
window. See the documentation that came with your
computer for more information.
I got a message that I have a
high-speed device connected to
a low-speed port (Windows XP)
This is normal. Windows XP displays a message that
you have connected your USB 2.0 drive to a USB 1.1
port. You will not have the high-speed capabilities that
you would have using a USB 2.0 port.
I’m having data transfer
performance problems with my
USB 2.0 adapter card
Your HP Personal Media Drive runs as fast as the host
adapter card allows (up to the maximum burst rate of
480 Mb/s). If you are having performance issues,
make sure that the USB 2.0 card drivers are the most
current available and are installed properly.
HP SureStore backup software is not
working
Please see the HP SureStore Backup Software User
Manual located on the drive.
Write Cache Enable Does Not Stay
Enabled
For protection of your data, Write Cache Enable is
turned off with the HP Personal Media Drive. For more
information, go to: http://www.hp.com/support
Administrator privilege for installing
software
Depending on your operating system, you may need
to be logged on as the Administrator to install
software. See the Windows Help files or the
documentation that came with your computer.
Getting Help
For additional help with your drive, its installation,
and the software, contact one of the following:
HP Customer Care Web Support
For the latest updates and information about
your HP Personal Media Drive, go to:
http://www.hp.com/support
Other Support
• For technical support numbers and warranty
information, refer to the Limited Warranty and
Support Guide that came with this drive.
HP Personal Media Drive User’s Guide 9