HP StorageWorks XP Remote Web Console Software - Manual (Page 65)

Snapshot XP user guide 65
6 Troubleshooting
This chapter describes general troubleshooting for using the Command View XP or XP Remote Web
Console and Snapshot XP.
General troubleshooting
You are responsible for the operations and usual maintenance of the Command View XP management
station or XP Remote Web Console. For more information about general errors and troubleshooting those
errors, see the HP StorageWorks Command View XP user guide for XP Disk Arrays or the
HP StorageWorks XP Remote Web Console user guide for XP12000/XP10000/SVS200.
When operating the Command View XP management station or XP Remote Web Console, check the
following:
• Network and wiring
Ensure that the computer’s wiring is secure. Check the wiring on the computer and LAN regularly.
• Rebooting the computer
Before rebooting the computer, quit Command View XP and the web browser.
• Error code
For more information about error codes displayed on the Command View XP management station or
XP Remote Web Console and the measures against those errors, see the HP StorageWorks Command
View XP user guide for XP Disk Arrays or the HP StorageWorks XP Remote Web Console user guide
for the XP12000/XP10000/SVS200.
• Status lamp
When the status lamp on the Command View XP or XP Remote Web Console main pane is yellow or
red, use the Status pane to check the status of the array. If you cannot fix the problem, contact your
HP account support representative.
• Obtaining trace files using the FD dump tool
When an error occurs and you cannot fix the problem, obtain the Command View XP or XP Remote
Web Console trace file using the FD dump tool, and contact your HP account support representative.
For more information about the FD dump tool, see the HP StorageWorks Command View XP user
guide for XP Disk Arrays or the HP StorageWorks Remote Web Console user guide for the
XP12000/XP10000/SVS200.
Troubleshooting Snapshot XP
Table 23 shows problems that are likely to occur when using Snapshot XP. The table describes the causes
of the problems and what you should do to solve the problems.
Table 23 Troubleshooting for Snapshot XP
Problem Cause and solution
Cannot install Snapshot XP. Causes:
• Shared memory for the V-VOL management area is not installed.
• Shared memory is not set for the V-VOL management area.
• Shared memory for the differential tables is not installed.
Solutions:
• Contact your HP account support representative and check if the
shared memory for the V-VOL management area and the differential
tables is installed.
• Contact your HP account support representative and check if the
shared memory for the V-VOL management area is set correctly.