Troubleshooting tips – GE JK5000SFSS User Manual

Page 15

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49-80722

15

Problem

Possible Cause

What To Do

Oven light does not
work

Light bulb is loose or defective.

Tighten or replace bulb.

Pad operating light is broken.

Call for service.

Oven will not self-
clean

The temperature is too high to set a
self-clean operation.

Allow the oven to cool and reset the controls.

Oven controls improperly set.

See the Cleaning the Oven section.

Excessive smoking
during clean cycle

Excessive soil or grease.

Press the Cancel/Off pad. Open the windows to rid the
room of smoke. Wait until the LOCKED light goes off.
Wipe up the excess soil and reset the clean cycle.

Excessive smoking
during broiling

Food too close to burner element.

Lower the rack position of the food.

Oven door will not
open after a clean
cycle

Oven too hot.

Allow the oven to cool below locking temperature.

Oven not clean after
a clean cycle

Oven controls improperly set.

See the Cleaning the Oven section.

Oven was heavily soiled.

Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again or for
a longer period of time.

"LOCK DOOR"
flashes in the
display

The self-clean cycle has been selected
but the door is not closed.

Close the oven door.

LOCKED light is on
when you want to
cook

The oven door is locked because
the temperature inside the oven
has not dropped below the locking
temperature.

Press the Cancel/Off pad. Allow the oven to cool.

“F— and a number
or letter” flash in
the display

You have a function error code.

Press the Cancel/Off pad. Allow the oven to cool for one
hour. Put the oven back into operation.

If the function code repeats.

Disconnect all power to the oven for at least 30 seconds
and then reconnect power. If the function error code
repeats, call for service.

Display goes blank

A fuse in your home may be blown or the
circuit breaker tripped.

Replace the fuse or reset the circuit breaker.

The clock is turned off.

See the Special features section.

Oven is in Sabbath Mode.

Verify that the oven is not in Sabbath Mode.
See the Special Features section.

Power outage,
clock flashes

Power outage or surge

Reset the clock. If the oven was in use, you must reset
it by pressing the Cancel/Off pad, setting the clock and
resetting any cooking function.

“Burning” or “oily”
odor emitting from
the vent

This is normal in a new oven and will
disappear in time.

To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven section.

Strong odor

An odor from the insulation around
the inside of the oven is normal for the
first few times the oven is used.

This is temporary and will go away after several uses or
a self-clean cycle.

Fan noise

A cooling fan may automatically turn
on.

This is normal. The cooling fan will turn on to cool
internal parts. It may run for up to 1-1/2 hours after the
oven is turned off.

My oven door glass
appears to be
"tinted" or have a
"rainbow" color. Is
this defective?

No. The inner oven glass is coated with
a heat barrier to reflect the heat back
into the oven to prevent heat loss and
keep the outer door cool while baking.

This is normal. Under certain light or angles, you may
see this tint or rainbow color.

TROUBLESHOOTING TIPS

Troubleshooting tips ... Before you call for service

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