STEINEL HG 2510 ESD - Manual (Page 16)

- 16 -
English
Limited Warranty
STEINEL warranties its heat guns and glue guns, if properly operated and main-
tained, and used under normal conditions, for a period of one (1) year from the
date of purchase. For heat guns, this warranty includes the heating element.
Specifically EXCLUDED from warranty are tools that have been subject to abuse,
tools that have been opened or repaired by anyone other than STEINEL, tools
that have been modified in any way or mounted onto machinery/equipment, and
tools that have been put into continuous operation. These are hand held power
tools and are intended for use as such. Any other use voids STEINEL’s warranty.
Warranty and Repair Procedures
In the event of product failure, please call STEINEL customer service directly
at (800) 852-4343. We will attempt to troubleshoot the difficulty via phone.
If warranty work or other repair appears necessary, we will issue an RGA#
and ask that the tool be returned to us at the below address (postage paid
by the customer), with the RGA# clearly marked, and accompanied by a brief
description of the difficulty as well as your original dated sales receipt phone
number and return address.
When received, STEINEL will diagnose the problem and determine if it is
covered under warranty. If we determine that it is covered by warranty, we will
repair or replace the defective tool, at our option, and return it to the customer
(postage paid by STEINEL). If we determine that the tool is not defective and/
or that it is not covered by warranty, we will contact the customer to discuss
his options prior to performing any repair work not covered under warranty.
All non-warranty repair work is billed at standard rates and will be quoted prior
to repair.
Consequential Damages
The company shall not be liable for any incidental or consequential damages
arising from the use of the Product by the Purchaser, the breach of any war-
ranties, the failure to deliver, delay in delivery, delivery in non-conforming con-
dition, or for any other breach of contract or duty between the Company and
the Purchaser.
Some states do not allow the exclusion or limitation of incidental or conse-
quential damages, so the above limitation or exclusion may not apply to you.
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