Vaisala Hydromet Data Collection Platform - Manual (Page 337)

Chapter 6 _________________________________________________________ Technical Support
VAISALA______________________________________________________________________ 335
CHAPTER 6
TECHNICAL SUPPORT
This chapter informs you how to contact Vaisala HelpDesk.
When contacting Vaisala technical support, please send the following
information with your technical enquiry or description of a fault:
- Serial number of the QML logger.
- The captured text of the SYSINFO command.
- If you have modified the setup file and the setup is possibly
defected, please send also the captured yyMMddHHmmSS.log file
and the setup file (.dtg). Please refer to Vaisala HydroMet™ Data
Collection Platform User’s Guide, Volume 2, for instructions on
how to export a setup file.
If the product needs repair, please follow the instructions below to
speed up the process and to avoid extra costs to you.
1. Read the warranty information.
2. Contact Vaisala technical support via e-mail or fax and request for
RMA (Return Material Authorization) and shipping instructions.
3. Proceed as instructed by Vaisala technical support.
For technical questions, contact the Vaisala technical support:
E-mail
[email protected]
Fax +358 9 8949 2790