Chapter 5 technical support, Product returns, Technical support – Vaisala RS41 User Manual
Page 33: Chapter 5, Product returns technical support
Chapter 5 _________________________________________________________ Technical Support
VAISALA_______________________________________________________________________ 31
CHAPTER 5
TECHNICAL SUPPORT
This chapter presents information about technical support.
Product Returns
If the product is found faulty, please follow the instructions below to
speed up the process and to avoid extra costs to you.
1.
Read the radiosonde warranty information.
2.
Contact Vaisala technical support via e-mail or fax and request for
RMA (Return Material Authorization) and shipping instructions.
3.
Proceed as instructed by Vaisala technical support and provide the
failure report as requested.
Technical Support
NOTE
RMA must always be requested from Vaisala technical support before
returning any faulty material.
For technical questions, contact the Vaisala technical support:
E-mail
Fax
+358 9 8949 2790