ConnectPRO Master-IT StreamLine KVM User Guide - Manual (Page 10)

KVM Switch
19
Troubleshooting:
Ensure that all cables are well seated. Check that keyboard/mouse
cables are not swapped. Label and bundle the cables for each computer
to avoid confusion when connected to the StreamLine.
Symptom Possible causes Recommended solutions
Nothing works Bad connection at the
C-36 connectors
Push the assembled drawer and
the KVM module box firmly
together leaving only 8mm (5/16
inch) space in between. Be sure
they are secured by two screws.
VGA monitor
works fine but
keyboard and
touch pad does
not work. Another keyboard or
mouse is connected to
the rear side of the KVM
module box (marked with
Local) when the C-36
connector is connected
to the KVM drawer.
Connection inside the
KVM drawer becomes
loose due to vibration.
If the C-36 connector on the KVM
module box connects to a KVM
drawer, its Local console should
not connect to any keyboard or
mouse.
Verify if the KVM drawer is bad by
disconnecting it from the KVM
module box (the C-36 connector
is not connected). Connect a
keyboard, mouse and monitor to
the Local port on the KVM
module box and another
computer to any of the PC ports
and use the KVM module box as
a stand-alone KVM switch.
Some front
panel buttons
do not work The buttons at the left side
of the front buttons (the
KVM Switch section) is
only effective if a KVM
switch box is directly
connected to the KVM
drawer by the C-36
connector. Use a standard KVM switch box
No OSD screen No power to the
StreamLine
Loose monitor connection
Monitor not multi-sync
Establish power by turning on
computers, wait, press left CTRL
keys several times.
Reconnect monitor
Use multi-sync monitor
Keyboard error
on boot Loose keyboard
connection Make sure keyboard cables are
Well seated
Master/slave
does not work Improper installation
procedures
Make sure slave’s CONSOLE is
connected to Master’s PC 1~ PC
8 port
Press and hold the 1 and 2 push
buttons to initiate K/M reset
KVM Switch
20
Remove any possible power
supply to the slave (unplug all
cables), before connecting it to
the Master
Keyboard
strokes shifted The computer was in
shifted state when last
switched Press both SHIFT keys
Theй й and
к кkeys do not
work in Manual
Scan
All PCs are off or only one
PC is turned on. Scan
mode works for power-on
computers only
Scan type is eye mark
selected but no PC is eye
mark selected in OSD. Turn computers on.
Press any other key to abort
Manual Scan mode.
Set proper Scan type in OSD and
determine which PCs are eye
mark selected, do it in OSD.
Auto Scan does
not switch PC
and the
StreamLine
beeps from time
to time and red
indicator
flashes
All PCs are off or only one
PC is turned on. Scan
mode works for power-on
computers only
Scan type is eye mark
selected but no power-up
PC is eye mark selected in
OSD. Turn on computers
Set proper Scan Type in OSD
and determine which PCs are
eye mark selected, do it in OSD.
Press left CTRL key twice to
abort Auto Scan mode.
Press any front button to select a
PC, and Auto Scan stops
Double OSD
images at
cascade
configuration Improper slave connection
procedure. Press push buttons 1 and 2 down
for 2 seconds to activate K/M
RESET
Remove any possible power
supply to the Slave (unplug all
cables), before connecting it to
the Master
OSD menu is
not at the
proper position OSD menu has fixed
resolution and its size
varies due to computer
VGA resolution changes. Use <F4>:More\Position to select
UL or UR. OSD menu may
appear near the middle of the
screen w hen LL or LR is
selected.
Computer can
not use serial
mouse
Loose mouse adapter
Incorrect mouse adapter
Incorrect
PC port
connection
Secure the mouse adapter to
computer’s COM port
Use only the mouse adapter
comes with the unit
The mouse conversion is only
effective at PC ports 7 and 8.
Can not select a
computer
connected to a
slave Improper Master unit
connection
Improper slave unit
connection
Too many levels of slaves Only Master ports PC1~PC8 can
be connected to slaves.
Connect slave CONSOLE port to
PC1~PC8 ports of the Master
Only one level of slave units is
allowed. Pop up OSD again to