Samsung MJ17MSTBV User Manual
Page 75
have changed after
changing the video
card.
Has the video card been
set properly?
Set the video card by referring to the
video card manual.
There is a message
that reads
"Unrecognized
monitor, Plug & Play
(VESA DDC) monitor
found".
Have you installed the
monitor driver?
Install the monitor driver according
to the
Driver Installation Instructions
.
See the video card
manual to see if the Plug
& Play (VESA DDC)
function can be supported.
Install the monitor driver according
to the
Driver Installation Instructions
.
Problems related to
Audio
No sound
Ensure that the audio cable is firmly
connected to both the audio-in port
on your monitor and the audio-out
port on your sound card.
(Refer to the
Connecting Your
Monitor
)
Check the volume level.
Sound level is too low.
Check the volume level.
If the volume is still too low after
turning the control to its maximum,
check the volume control on the
computer sound card or software
program.
Check when
MagicTune does not
function properly.
MagicTune feature is
found only on PC (VGA)
with Window OS that
supports Plug and Play.
* To check whether your PC is
available for MagicTune feature,
follow the
steps below (When Windows is
XP);
Control Panel -> Performance and
Maintenance -> System ->
Hardware -> Device Manager ->
Monitors -> After deleting Plug and
Play monitor, find 'Plug and Play
monitor' by searching new
Hardware.
MagicTune is an additional software
for the monitor. Some graphic cards
may not support your monitor. When
you have a problem with the graphic
card, visit our website to check the
compatible graphic card list
provided.
http://www.samsung.com/monitor/magictune
MagicTune™ doesn't
work properly.
Have you changed your
PC or video graphic card?
Download the latest program. The
program can be downloaded
http://www.samsung.com/monitor/magictune
.
Visit our website and download the installation software for MagicTune MAC.
Check the following items if there is trouble with the monitor.
1. Check if the power cord and the video cables are properly connected to the computer.
2. Check if the computer beeps more than 3 times when booting.
(If it does, request an after-service for the main board of the computer.)
3. If you installed a new video card or if you assembled the PC, check if the installed the adapter
(video) driver and the monitor driver.
4. Check if the scanning ratio of the video screen is set at 56Hz ~ 75Hz.
(Do not exceed 75Hz when using the maximum resolution.)
5. If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,
remove the Display Adapter at the "Control Panel→System→Device Administrator" and then
reboot the computer to reinstall the adapter (video) driver.