Samsung DVD-V5500-AFS - Manual (Page 9)

Troubleshooting Tr
oubleshooting
9
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following conditions are met.:
1) The DVD player is connected with the proper Amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “5.1 ch” mark on the outside.
• Check if your audio system is connected and working properly.
• In a DVD Setup Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio Options Menu.
• Press the button for more than 5 seconds with no disc in the unit. All settings will revert to the factory settings.
• Press the from a cold start with no disc in unit, press the / button simultaneously on the front panel for 5 seconds. All settings including the pass-
word will revert to the factory settings. Don't use this unless absolutely necessary.
• Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure
once again.
• If the problem still cannot be solved, please contact your nearest authorised service center.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
Disc does not play.
5.1 channel sound is
not being reproduced.
The icon appears
on screen.
Disc Menu doesn’t
appear.
Play mode differs from
the Setup Menu selection.
The screen ratio
cannot be changed.
No audio.
The screen is blocked
Forgot password
If you experience other
problems.
The picture is noisy or
distorted
No operations can be
performed with the
remote control.
Identifying DVD Problems