Appendix a technical support – Ampro Corporation CoreModule 420 5001692A User Manual
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CoreModule 420
Reference Manual
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Appendix A
Technical Support
Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed below in
Table A-1. Requests for support through the Virtual Technician are given the highest priority, and
usually will be addressed within one working day.
•
Ampro Virtual Technician – This is a comprehensive support center designed to meet all your
technical needs. This service is free and available 24 hours a day through the Ampro web site at
his includes a searchable database of Frequently Asked Questions,
which will help you with the common information requested by most customers. This is a good
source of information to look at first for your technical solutions. However, you must register
online before you can login in to access this service.
Personal Assistance – You may also request personal assistance by going to the "Ask a Question"
area in the Virtual Technician. Requests can be submitted 24 hours a day, 7 days a week. You
will receive immediate confirmation that your request has been entered. Once you have
submitted your request you can go to the "My Stuff" area and log in to check status, update your
request, and access other features.
•
Embedded Design Resource Center – This service is also free and available 24 hours a day at the
Ampro web site at
wever, you must be registered online before you
can login in to access this service.
The Embedded Design Resource Center was created as a resource for embedded system
developers to share Ampro's knowledge, insight, and expertise gained from years of experience.
This page contains links to White Papers, Specifications, and additional technical information.
Table A-1. USA Technical Support Contact Information
Method
Contact Information
Virtual Technician
http://ampro.custhelp.com
Web Site
http://www.ampro.com
Standard Mail
Ampro Computers, Incorporated
5215 Hellyer Avenue
San Jose, CA 95138-1007, USA