Samsung HT-H5500W-ZA - Manual (Page 44)

44
- English
Appendix
Symptom Check/Remedy
If the HdMI output is set to
a resolution your Tv cannot
support (for example,
1080p), you may not see a
picture on your Tv. ● Press and hold the 5 button on front panel for more than 5 seconds with no
disc in the product. All settings will revert to their factory settings.
No HdMI output. ● Check the connection between the TV and the HDMI jack of the product.
● Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HdMI output
appears on the screen. ● If random noise appears on the screen, it means that TV does not support HDCP
(High-bandwidth Digital Content Protection).
dLNA function
you can see folders shared
through dLNA, but cannot
see the files. ● DLNA shows only Photo, Music, and Movie files. It does not display other kinds
of files.
video plays intermittently. ● Check if the network is stable.
● Check if the network cable is properly connected and if the network is
overloaded.
The dLNA connection
between the Tv and pC is
unstable. ● IP addresses under the same subnetwork should be unique, otherwise IP collision
can cause an unstable connection.
● Check if you have a firewall enabled.
If so, disable the firewall function.
Bd-LIvE
The home theater cannot
connect to the Bd-LIvE
server. ●
Test whether the network connection is active by using the Network Status
function.
● Check whether a USB memory device is connected to the product.
● The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available size in Bd data Management. (See page 36)
● See if the Bd-Live Internet Connection option is set to Allow(All).
● If all above fails, contact the contents provider or update to the latest firmware.
When using the Bd-LIvE
service, an error occurs. ● The USB memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in Bd data Management. (See page 36)
✎ When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the product.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on
your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product.