Samsung HW-HM60-ZA - Manual (Page 20)

TROUBLESHOOTING
20
TROUBLESHOOTING
Refer to the table below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
• Is the power cord plugged into the outlet?  Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?  Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
 Press the Mute button to cancel the function.
 Adjust the volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and
main unit too far?
 Replace with new batteries.
 Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV MODE and connect again.
 TV SoundConnect is supported by some
Samsung TVs released after 2012. Check your TV
to see if it supports TV SoundConnect.
 Update your TV with the latest firmware.
 Contact the Samsung call center.
 Press and hold the ► button for 5 seconds to
reset the TV SoundConnect connection.