Samsung BD-E6500-ZA - Manual (Page 55)

07
Appendix
PROBLEM SOLUTION
If you experience other problems. • Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
The picture is noisy or distorted • Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output. • Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input
resolution.
Abnormal HDMI output screen. • If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
• AllShare only shows Video, Photo, and Music files. Other types of files are
not displayed.
The video plays intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the DLNA compatible device and the
player is unstable.
Check the connection.
The AllShare connection between the player
and the PC is unstable.
• IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-LIVE server. • Test whether the network connection is successful using the Network
Status function. (See page 22)
• Check whether a USB memory device is connected to the player.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 23)
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the player to the
latest firmware.
English
55
|