Samsung BD-H5100-ZA - Manual (Page 21)

Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be
performed with the
remote control.
●
Check the batteries in the remote control. They may need replacing.
● Operate the remote control at a distance of no more than 20 feet
from the player.
●
Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset
it. Reinstall the batteries and try to operate the remote control again.
Disc does not play.
●
Ensure that the disc is installed with the label side facing up.
●
Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not
appear. ● Ensure that the disc has disc menus.
The prohibition
message appears on
the screen. ● This message appears when an invalid button is pressed.
● The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
●
You’ve requested a title or chapter number or search time that is
out of range.
Play mode differs from
the Setup Menu selection.
●
Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
The screen ratio cannot
be changed.
●
The Screen Ratio is fixed on your Blu-ray Disc/DVD.
●
This is not a problem with the player.
No audio. ● Make sure you have selected the correct Digital Output in the
Audio Options Menu.
The screen is blank. ● If the HDMI output is set to a resolution your TV cannot support
(for example, 1080p), you may not see a picture on your TV.
● Press the ■ button (on front panel) for more than 5 seconds with
no disc inside. All settings will revert to the factory settings.
● When the factory default settings are restored, all stored user BD
data is deleted.
PROBLEM SOLUTION
Forgot password
●
Press the ■ button (on the front panel) for more than 5 seconds
with no disc inside. All settings including the password will revert
to the factory settings.
Don’t use this unless absolutely necessary.
● When the factory default settings are restored, all stored user BD
data is deleted.
The picture is noisy or
distorted
●
Make sure that the disc is not dirty or scratched.
●
Clean the disc.
No HDMI output.
●
Check the connection between the TV and the HDMI jack of the
player.
● Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI
input resolutions.
Abnormal HDMI output
screen.
●
If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
If you experience other
problems. ● Go to the contents and find the section of the user manual that
contains the explanations regarding the current problem, and
follow the procedure once again.
● If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
dLNA function
I can see folders shared
through DLNA, but I
cannot see the files.
●
DLNAs shows only files corresponding to the Image, Music, and
Movie categories. Files that do not correspond to these categories
are not displayed.
Video is played
intermittently.
●
Check if the network is stable.
● Check if the network cable is properly connected and if the
network is overloaded.
DLNA connection
between Player and PC is
unstable. ● The IP address under the same subnetwork should be unique. If
they are not, IP interference can cause this phenomenon.
● Check if you have a firewall enabled.
If so, disable the firewall function.
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