Samsung SM-G860PZBASPR - Manual (Page 48)

notice (“Notice of Dispute”), which shall
contain: (a) a written description of
the problem and relevant documents
and supporting information; and (b) a
statement of the specific relief sought.
A Notice of Dispute to Sprint should be
sent to: General Counsel; Arbitration
Office; 12502 Sunrise Valley Drive,
Mailstop VARESA0202-2C682; Reston,
Virginia 20191. Sprint will provide a
Notice of Dispute to you in accordance
with the “Providing Notice To Each
Other Under The Agreement” section
of this Agreement. Sprint will assign a
representative to work with you and try to
resolve your Dispute to your satisfaction.
You and Sprint agree to make attempts to
resolve the Dispute prior to commencing
an arbitration or small claims action.
If an agreement cannot be reached
within forty-five (45) days of receipt of
the Notice of Dispute, you or Sprint may
commence an arbitration proceeding or
small claims action.
Arbitration Terms, Process, Rules and
Procedures
(1) Unless you and Sprint agree
otherwise, the arbitration will be
conducted by a single, neutral arbitrator
and will take place in the county of
the last billing address of the Service.
The arbitration will be governed by
either: (a) rules that we mutually agree
upon; or (b) the JAMS Comprehensive
Arbitration Rules & Procedures (the
“JAMS Rules”), as modified by this
agreement to arbitrate, including the
rules about the filing, administration,
discovery and arbitrator fees. The
JAMS rules are available on its website
at jamsadr.com. Notwithstanding any
48 General Terms and Conditions of Service v.7-1-13