Samsung EC-TL500ZBPBUS - Manual (Page 120)

Appendixes 119
Before contacting a service center
Situation Suggested remedies
Intelli-studio is not
functioning properly
End Intelli-studio and restart the program. t

You cannot use Intelli-studio on t

Macintosh computers.
Make sure that the t
PC Software is set
to On in the settings menu. (p. 107)
Depending on your computer's t

specification and environments, the
program may not launch automatically.
In this case, click Start
“ My
Computer “ Intelli-studio “
iStudio.exe on your computer.
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.
Cannot lock the
exposure value by
pressing [E]
You cannot lock the exposure value in
t mode.
Situation Suggested remedies
The TV does not
display your photos
Make sure that the camera is correctly t

connected to the external monitor with
the A/V cable.
Make sure that your memory card t

contains photos.
An optional flash unit
does not fire
Make sure that the optional flash unit is t

turned on.
Make sure that the optional flash unit t

is correctly mounted on the accessory
shoe.
Your computer does
not recognize your
camera
Make sure that the USB cable is t

connected correctly.
Make sure that your camera is switched t

on.
Make sure that you are using a t

supported operating system.
Your computer
disconnects the camera
while transferring files The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video files captured with
your camera, install and use the Intelli-
studio program on your computer. (p. 93)