Samsung BD-E5300-ZA - Manual (Page 24)

24
PROBLEM SOLUTION
Forgot password Press the • PLAY/PAUSE ( ) button (on front panel) for more than 5
seconds with no disc inside. All settings including the password will revert to
the factory settings.
Don’t use this unless absolutely necessary.
When the factory default settings are restored, • all stored user BD data is
deleted.
If you experience other
problems.
Go to the contents and find the section of the user manual that contains the •
explanations regarding the current problem, and follow the procedure once
again.
If the problem still cannot be solved, please contact your nearest Samsung •
authorised service center.
The picture is noisy or
distorted
Make sure that the disc is not dirty or scratched. •
Clean the disc. •
No HDMI output. Check the connection between the TV and the HDMI jack of the player. •
Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input •
resolution.
Abnormal HDMI output
screen.
If random noise appears on the screen, it means that TV does not support •
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared
through AllShare, but I
cannot see the files.
AllShare shows only • files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories may not be
displayed.
Video is played
intermittently.
Check if the network is stable. •
Check if the network cable is properly connected and if the network is not •
overloaded.
AllShare connection
between Player and PC is
unstable.
The IP • address under the same subnetwork should be unique. If they are not,
IP interference can cause this phenomenon.
Check if you have a firewall enabled. •
If so, disable the firewall function.
PROBLEM SOLUTION
BD-LIVE
I cannot connect to the BD-
LIVE server.
Check whether the network connection is successful or not by using • the
Network Status menu.
Check whether the USB memory device is connected • to the player.
The memory device must have at least 1GB of free space to accommodate •
the BD-LIVE service.
You can check the available size in BD Data Management.
Check whethe • r the BD-LIVE Internet Connection menu is set to Allow(All).
If all above fails, contact the contents provider or • update the player to the
latest firmware.
When using the BD-LIVE
service, an error occurs.
The memory device must have at least 1GB of free space to accommodate •
the BD-LIVE service.
You can check the available size in BD Data Management.
✎ NOTE
When the factory default settings are restored, ▪ all stored user BD data is deleted.
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
An engineer is called out to your home at your request and there is no defect in the product. 11
You bring the unit to a repair center and there is no defect in the product. 21
We will provide you with the amount of the administration fee before we make a home visit
or begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.
samsung.com, or contact Samsung Customer Care before seeking to repair your player.