Samsung HT-F9730W-ZA - Manual (Page 56)

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Appendix
Troubleshooting
Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed
below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung
Electronics at 1-800-SAMSUNG (1-800-726-7864).
Symptom Check/Remedy
I cannot eject the disc. • Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
Playback does not start. • Check the region number of the Blu-ray/DVD disc.
Blu-ray/DVD disc purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this product.
• Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is
pressed. • Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
Sound is not produced. • The home theater does not play sound during fast playback, slow playback,and
step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
Sound can be heard only
from a few speakers and
not all 8. • On certain Blu-ray/DVD discs, sound is output from the front speakers only.
• Check if the speakers are connected properly.
• Adjust the volume.
• When playing audio from a CD, the radio, or a TV, the unit outputs sound to the
front speakers only.
Dolby Digital 7.1 CH
Surround Sound is not
produced. • Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround
Sound is produced only if the disc is recorded with 7.1 channel sound.
• Is the audio language correctly set to Dolby Digital 7.1-CH in the information
display?
The remote control does
not work. • Are you operating the remote within its operational range and within the proper
angle relative to the sensor?
• Are the batteries drained?
• Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
correctly?
• The disc is rotating but
no picture is produced.
• Picture quality is poor
and the picture is
shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
Audio language and
subtitles do not work. • Audio language and subtitles will not work if the disc does not contain them.
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