Audio Authority Cat 5 HDMI Extender HDP-11 - Manual (Page 9)

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5.0 TROUBLESHOOTING
• Poor image quality: see the previous section, Operating the Units.
• No surround sound (multi-channel audio): this system does not accept
multi-channel digital audio; adjust the source to output 2-channel PCM
digital audio.
• No picture: perform the verifications below.
• Check the HDMI cables at all four connections to see if any of the
connectors have become loose.
• Make certain the 1381T and 1381R are connected to live AC outlets
and check the power indicators on both units.
• Use a network cable tester to make certain your Cat 5/5e/6 cable is
terminated correctly and the RJ-45 connectors are securely attached
to the cable at both ends. Check for cable defects or damage.
• Connect the display device directly to the source with the 1381T HDMI
connection cable, then test with the 1381R connection cable. If an
image is present under those circumstances the display, the source,
and the HDMI cables can be eliminated as the cause of the problem.
• If the above circumstances do not produce a picture, try a short,
known good HDMI cable, and make sure the source is set up to output
a resolution that the display can accept.
If you encounter difficulty, contact the Audio Authority Technical Service
department via email: [email protected], or call 800-322-8346
or 859-233-4599.